Exemplary Professional Practice

Image of Hannah Crocker
Hannah Crocker, RN, with one of her thankful patients
Caring Nurse Award Winner: Hannah Crocker

Choosing the winner was a difficult decision this year with 24 nominations for the Caring Nurse Award, but the work of Hannah Crocker with her oncology patients was selected as the best example of excellent, caring nursing in 2014. Hannah works in the Outpatient Infusion Center and not only is a team member valued by colleagues, but is also highly regarded by her patients. Hannah exemplifies caring and compassionate nursing that is a hallmark of the El Camino Hospital Nursing Professional Practice Model.

El Camino Hospital nurses created standardized workflow for reviewing daily medication lists, partnering with unit-based pharmacists for patient teaching, and developing medication side effect "picture" sheets for non-English speaking patients. The end result was medication communication satisfaction scores exceeding the goal, which led to nurses receiving a contractual bonus for their hard work to improve satisfaction.

Graph Patient Satisfaction
El Camino Hospital's nursing Professional Practice Model (PPM) emphasizes the patient being at the center of all care. Words chosen by nurses to reflect their professional practice - Caring and Family - spiral outward from the patient. Excellence refers to the goal to deliver the highest quality care to patients. Next, Community represents the hospital's history as a community-built organization and its future: broadening delivery of care across the continuum and into the community. Next in the outward spiral is Compassion - a word nurses often use to describe how they and their colleagues deliver care. Science and Innovation reflect our legacy as the first hospital in the world to implement an Electronic Medical Record in 1971, and the current strong support of Nursing Innovation through the Nursing Research Council. Patient Care Team captures the collaborative nature of care at El Camino Hospital. Four key aspects of care enclose the labyrinth: Preventative, Restorative, Psychological-Spiritual, and Growth-Collaboration-Education.
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