The discharge team put several processes in place designed to increase the patient's satisfaction, such as:
- Standardized discharge plan starting with admission to L&D and extending through discharge from MBU.
- Standardized teaching, timing and key messages by all staff.
- Creation and implementation of the "Perfect White Board." This large laminated board is at every bedside and is initiated by the assigned RN when the couplet arrives on MBU.
- Standardized training including observation and return demonstration, for all MBU nurses and support staff.
Louella Zavalla, RN, reviews discharge teaching
with a new mom.