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Visiting Hours

Our visiting hours and guidelines are designed to protect the health and well-being of our patients, and ensure they get the care and rest they need.

Locations and Hours

Mountain View Hospital

Our Mountain View campus maintains an open visiting policy, unless otherwise noted for the specific departments listed below. Visiting hours are subject to change. Please limit visitors to two at a time, unless a nurse has given prior permission for additional visitors.

See our visiting policies for general guidelines. Additional guidelines are noted below for various departments.

Critical Care Unit Visiting Hours | 650-940-7175:

Visiting hours are flexible and at the discretion of the patient’s nurse, and may vary from hour to hour. Please call the critical care unit before you visit to make sure it’s an appropriate time. Before you enter the unit, stop at the critical care unit waiting room desk and check in with the volunteer or call the nurses’ station (dial 7175) from a hospital phone. When you visit, please keep in mind:

  • Children under 12 are not allowed to visit unless special arrangements have been made with the patient’s nurse; children older than 12 must be accompanied by an adult.
  • Pictures and cards are welcome, but flowers and plants are not allowed.
  • You may only bring in food for the patient with prior approval from the patient’s nurse.

Orchard Pavilion:

Maternity, Orchard Pavilion Visiting Hours | 650-940-7150:

Fathers and partners may visit the maternity department at any time, but other visitors must visit during regular visiting hours.

Monday - Sunday (includes Holidays):
12:00 pm-8:00 pm

Neonatal Intensive Care Unit, Orchard Pavilion Visiting Hours | 650-940-7163:

Parents can schedule visits at any time except when special procedures are being performed in the unit or:

  • Mondays at 1:00 pm and Thursdays at 10:30 am during care rounds.
  • During shift changes at 7:00 am, 3:00 pm and 11:00 pm.

A parent with an ID band and one other visitor, age 16 or older, are allowed at the bedside at one time.

Mental Health Services Visiting Hours | 650-988-8468:

Visitors to the psychiatric intensive care unit must be 18 years or older. Children under 18 are permitted in the psychiatric acute care unit.

Monday - Sunday:
12:00 pm-1:00 pm
5:00 pm-8:00 pm

Holidays: 12:00 pm-8:00 pm

Progressive Care Unit Visiting Hours | 650-940-7135:

Visiting hours are flexible and at the discretion of the patient’s nurse, and may vary from hour to hour. Before visiting, please call the unit to ask if it’s an appropriate time to visit. Please designate a family member as the “point person” to receive updates in order to help us keep the number of visitors in the waiting room to a minimum. If the waiting room becomes crowded, staff may ask some members of larger visiting groups to wait in the hospital lobby.

Additional visiting guidelines include:

  • Children under 10 must remain in the waiting room with adult supervision.
  • As a courtesy to others in the waiting room, please don’t use cell phones or bring in food.
  • The unit observes quiet time for patients between 2:30 and 4 p.m., though visitors are still allowed during this time.

 


 

Los Gatos Hospital

Visiting hours and policies differ from one department to another and are subject to change:

  • Please limit visitors to two at a time, unless a nurse has given prior permission for additional visitors.
  • Visitors must be 16 or older.
  • If you bring balloons, please bring Mylar balloons instead of latex in order to protect those with latex allergies.

See our visiting policies for general guidelines. Additional guidelines are noted below for various departments. 
 

Medical, Surgical and Postpartum Units

Daily (including weekends and holidays):
10:00 am - 8:00 pm
 

Critical Care Unit

Visitors are permitted at staff's discretion at most times, except:

Restricted Visiting Hours

Monday - Friday

Weekends & Holidays

Daytime

6:30 a.m. – 8:30 a.m.
2:30 p.m. – 4 p.m. .

6:30 a.m. – 8:30 a.m.
2:30 p.m. – 4 p.m.

Evening

6:30 p.m. – 8 p.m.
10:30 p.m. – 12:30 a.m.

6:30 p.m. – 8 p.m.
10:30 p.m. – 12:30 a.m.

Other Departments

The following departments have special visiting restrictions:

    • Labor and delivery – Designated by patient.
    • Nursery – Restricted to parents and grandparents.
    • Operating and recovery rooms (including outpatient surgery) – Restricted.

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