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Lab FAQ

Learn more about lab tests, obtaining results and more. Our frequently asked questions and answers will help you know what to expect.  

How should I prepare for my lab test?

Most lab tests don’t require any special preparation. If you need to do anything special before your test — for example, fasting before certain blood tests — your doctor will give you instructions.

When will my doctor get my test results?

Most routine tests are done at El Camino Health in our laboratory and can be completed and reported to your doctor within 24 to 48 hours. Some specialized tests must be sent to outside laboratories, which may lengthen the turnaround time.

How do I get copies of my lab results?

The best way to get your results is from the doctor who ordered your test. He or she will be able to explain the results and how they relate to your overall medical situation.

If you want to get your test results directly from the lab, ask your doctor to send a written authorization to the lab or bring one with you to your test. You can also ask one of our lab team members to help you with the release-of-information process. If you’d like to have copies sent to another doctor, our lab staff will arrange it.

Can I find out what my lab tests will cost before they’re performed?

Yes. Please let us know when you arrive that you’d like this information. Although we don’t have information about what your insurance company will pay for a particular service, we can tell you our full retail price and the self-pay discount fees. Registered self-pay patients can receive a 75 percent discount off retail charges for lab tests if they pay in full within 30 days with cash or credit card. To find out more, please call 650-940-7220 or 800-665-6540.

Are there any extra laboratory costs I should be aware of?

Yes. Based on the initial results, some tests (such as cultures with a positive result or certain blood tests) require further testing. This requirement, known as "reflexing," will add fees to your bill that may not be included in any cost estimates. There are also charges for blood collection (veni puncture fees) and possible fees associated with specimen shipping and handling if your tests are sent to an outside lab.

Learn more about El Camino Health’s billing practices.

Will my insurance cover my lab tests?

Because coverage varies from plan to plan, we recommend you contact your insurance carrier to confirm your coverage. El Camino Health works with most insurance carriers.

What are the locations and hours of El Camino Health’s outpatient labs?

We have outpatient labs on our Mountain View and Los Gatos campuses which offer extended and weekend hours for your convenience. No appointment necessary.

Mountain View campus
Mountain View Hospital (El Camino Hospital)
2500 Grant Road
Mountain View 94040

Ph: 650-940-7022
Fax: 650-966-9221
Hours:
Monday-Friday: 6 a.m.-8 p.m.
Weekends: 6 a.m.-2:30 p.m.
Melchor Pavilion
2490 Hospital Drive, Suite 110
Mountain View 94040

Ph: 650-988-8250
Fax: 650-988-8249
Hours:
Monday-Friday: 8:30 a.m.-5 p.m.
Cancer Center Pavilion
2505 Hospital Drive
Mountain View 94040-4378

Ph: 650-962-4385
Fax 650-962-4593
Hours:
Monday-Friday: 7:30 a.m.-5:30 p.m.
The El Camino Health Cancer Center located in Cancer Center Pavilion also offers on-site laboratory services to provide seamless care for those undergoing treatment for cancer.
Los Gatos campus
Los Gatos Hospital
815 Pollard Road
Los Gatos 95032

Ph: 408-866-4065
Fax: 408-866-4043
Hours:
Monday-Friday: 8 a.m.-6 p.m.
Weekends: 8 a.m.-2:30 p.m.
Closed on Holidays

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