Our Mountain View campus maintains an open visiting policy, unless otherwise noted for the specific departments listed below. Visiting hours are subject to change. Please limit visitors to two at a time, unless a nurse has given prior permission for additional visitors.

See our visiting policies for general guidelines. Additional guidelines are noted below for various departments.

Mental Health Services | 650-988-8468

Visitors to the psychiatric intensive care unit must be 18 years or older. Children under 18 are permitted in the psychiatric acute care unit.


Weekdays & Weekends



12 p.m. – 1 p.m.

12 p.m. – 8 p.m.


5 p.m. – 8 p.m.



Maternity, Orchard Pavilion | 650-940-7150

Fathers and partners may visit the maternity department at any time, but other visitors must visit during regular visiting hours.


Monday – Friday

Weekends & Holidays


12 p.m. – 8 p.m.

12 p.m. – 8 p.m.


Neonatal Intensive Care Unit, Orchard Pavilion | 650-940-7163

Parents can schedule visits at any time except when special procedures are being performed in the unit or:

  • Mondays at 1 p.m. and Thursdays at 10:30 a.m. during care rounds.
  • During shift changes, at 7 a.m., 3 p.m. and 11 p.m.

A parent with an ID band and one other visitor, age 16 or older, are allowed at the bedside at one time.

Critical Care Unit | 650-940-7175

Visiting hours are flexible and at the discretion of the patient’s nurse, and may vary from hour to hour. Please call the critical care unit before you visit to make sure it’s an appropriate time. Before you enter the unit, stop at the critical care unit waiting room desk and check in with the volunteer or call the nurses’ station (dial 7175) from a hospital phone. When you visit, please keep in mind:

  • Children under 12 aren’t allowed to visit unless special arrangements have been made with the patient’s nurse; children older than 12 must be accompanied by an adult.
  • Pictures and cards are welcome, but flowers and plants aren’t allowed.
  • You may only bring in food for the patient with prior approval from the patient’s nurse.


Progressive Care Unit | 650-940-7135

Visiting hours are flexible and at the discretion of the patient’s nurse, and may vary from hour to hour. Before visiting, please call the unit to ask if it’s an appropriate time to visit. Please designate a family member as the “point person” to receive updates in order to help us keep the number of visitors in the waiting room to a minimum. If the waiting room becomes crowded, staff may ask some members of larger visiting groups to wait in the hospital lobby.

Additional visiting guidelines include:

  • Children under 10 must remain in the waiting room with adult supervision.
  • As a courtesy to others in the waiting room, please don’t use cell phones or bring in food.
  • The unit observes quiet time for patients between 2:30 and 4 p.m., though visitors are still allowed during this time.

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