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Access Services

At El Camino Health, the patient’s experience is a priority. That’s why we work hard to create an environment that allows physicians and medical staff to provide seamless, coordinated care. Whether it’s accessing the latest technology for diagnosis and treatment or offering special services to enhance our patients’ stay, clinical staff have the tools and resources they need to provide the very best care with a personal touch.

Patient- and family-centered care blends reliable, safe medical treatment with partnerships that maximize respect and informed decision making. We don’t believe in sacrificing quality care in pursuit of HCAHPS scores, but we do listen carefully and place value on patient preferences to personalize care and generate loyalty. That’s why our patient experience team members and nursing leaders visit patients during their stay to listen to their concerns and develop meaningful relationships. Patient feedback not only allows us to address any concerns in a timely manner, it helps us develop new programs and procedures to further enhance patient experiences.

Exceptional Patient Care

Whether you’re looking for a specialist for a referral or seeking information about services or research at El Camino Hospital, we’re dedicated to providing exceptional care:

Follow Me Desktop

Follow Me Desktop - your own Windows desktop that’s accessible at computer stations throughout the hospital - allows you to access all your files and open applications wherever you are. Simply tap your El Camino Hospital ID badge on a Follow Me Desktop station and you’re logged in to your desktop. The Single Sign-On feature learns login credentials for applications such as Epic, HPF, PACS and others, so you don't have to remember multiple logins or reopen apps when moving from station to station.

Follow Me Desktop

If you need assistance with ID badge registration or remote access, please call the IS help desk at extension 8000 or 650-988-7999.

iCare Electronic Health Record System

On November 7, 2015, El Camino Hospital implemented iCare, an electronic health record system powered by the Epic platform. iCare provides physicians with a comprehensive view of the patient’s story within El Camino Hospital and other organizations that use Epic. With features such as Epic’s Care Everywhere, physicians have access to patients’ information from hundreds of other Epic facilities. This comprehensive view of patients’ medical and treatment history allows physicians to make informed decisions about their patients’ care.

To receive assistance with iCare, please call the IS help desk at extension 8000 (from within the hospital campus) or 650-988-7999.

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