IMPORTANT! Note that the El Camino Hospital Notice of Privacy Practices is a separate document that governs how certain health information about you may be used and disclosed by El Camino Hospital. Please take a moment to review this policy as well, located in our Patient Services section.
What Information Does El Camino Hospital Collect From You in Connection with the El Camino Hospital Web Site?
Personally Identifiable Information
El Camino Hospital and its third-party service providers collect and store certain personally identifiable information that you voluntarily provide or otherwise convey through your use of the El Camino Web Site, such as web pages that allow you to register for classes, provide us with input on our El Camino Owned Site, participate in on-line surveys, apply for open positions or correspond with certain departments within the hospital (such as the billing department). Such information may include your name, address, e-mail address, social security number, credit card information (when applicable) and similar types of information. Additionally, some features of the El Camino Web Site may ask you to provide certain health information in addition to your name, address and email. Although certain areas of the El Camino Web Site may require that you provide us or third-party service providers with such personally identifiable information in order, for example, to complete certain on-line forms, you are free to use the remainder of the El Camino Web Site without providing such personally identifiable information and may exit such forms at any time.
Non-Personally Identifiable Information
El Camino Hospital and third-party service providers also collect non-personally identifiable information such as web site usage, traffic patterns, site performance and related statistics based on our tracking of your visits to the El Camino Web Site. Although such information may not be personally identifiable, we can determine from an IP address a visitor's Internet Service Provider and the geographic location of his or her point of connectivity. We also use small text files placed on a user's computer hard drive ("Cookies") to help us determine the type of content and sites to which a visitor to the El Camino Web Site links, the length of time each visitor spends at any particular area of the El Camino Web Site and the El Camino Hospital services visitors choose to use. Cookies allow El Camino Hospital to serve you better and more efficiently, and to personalize your experience at the El Camino Web Site. Nevertheless, you should be able to control how and whether Cookies will be accepted by your web browser. For more information on how to do so, please refer to the documentation accompanying your browser.
How We Use (and Do Not Use) the Information We Gather in Connection with the El Camino Hospital Web Site
Please take some time to familiarize yourself with the different ways El Camino Hospital and third-party service providers use the information that each gathers through the El Camino Web Site. Keep in mind that, while El Camino Hospital encourages all third parties with access to our visitor information – including but not limited to its affiliates and advertisers – to adhere to the El Camino Hospital policies regarding the privacy of our visitors and to otherwise handle personally identifiable information in a responsible manner, we cannot and do not assume any responsibility for any actions or omissions of third parties, including the manner in which they use information received either from El Camino Hospital or independently through frames on or links within the El Camino Web Site. Nevertheless, in the event that you encounter any third party associated with, or who claims association with, El Camino Hospital who you feel is improperly collecting or using information about you, please contact email@example.com with your request; we will be happy to forward your message to the third party.
Personally Identifiable Information
El Camino Hospital may use personally identifiable information that we or third-party service providers receive or collect from you to provide and improve our products and services, send announcements, marketing materials or other communications, process your requests, or otherwise administer our business. El Camino Hospital will use much of the personally identifiable information that you provide primarily for the purposes for which it was collected. For example, we will use information submitted for class registration to administer the classes and to notify you about class schedules and class information, information provided for billing inquiries will be used to respond to such inquiries, and information provided by on-line survey participants may be used to compile statistics regarding user preferences by geographic location. The personally identifiable information collected by El Camino Hospital and third-party service providers may also be used to improve the content of the El Camino Web Site and to better address the needs and interests of El Camino Web Site visitors. For example, El Camino Hospital may send its own e-mail solicitations to visitors who have not "opted out" of receiving such communications. The solicitations are limited in that they, among other things, will clearly indicate the originator of the e-mail and provide the customer with a method of "opting out" of receiving future communications of a similar nature.
If you do not want your personally identifiable information to be used for marketing purposes, you may contact El Camino Hospital at firstname.lastname@example.org.
Although El Camino Hospital does not sell personally identifiable information about El Camino Web Site visitors to third parties, we may, in certain circumstances, share personally identifiable information with third parties and provide you with the opportunity to provide personally identifiable information to third-party service providers directly through linked and framed web sites. For example, El Camino Hospital may use third-party service providers to facilitate our services and provide operations for one or more aspects available through the El Camino Web Site. Such third-party service providers may, in certain circumstances, require a visitor's personally identifiable information in order to facilitate certain services and provide such operations. For instance, El Camino Hospital uses a third-party service provider for processing certain billing, credit card and donation transactions and to administer applications for open positions. Any credit card information submitted by you to El Camino Hospital, therefore, will be submitted directly to our credit card processing service provider through a frame on the El Camino Web Site. Also, if you do not "opt out" of receiving promotional materials from El Camino Hospital's affiliates, advertisers or third-party service providers, El Camino Hospital reserves the right to release personally identifiable information regarding you to third parties who provide goods or services that we believe may be of interest to you. If you decide that you would like to discontinue receiving promotional information from such third parties, please contact those third parties directly, or contact El Camino Hospital at email@example.com.
(For California Residents) California Privacy Rights under California Civil Code Sections 1798.83-1798.84
California Civil Code sections 1798.83-1798.84 give California residents the right to ask El Camino Hospital for a notice describing the categories of personally identifiable information it shares with third parties or corporate affiliates for their direct marketing purposes. The notice will identify the categories of information shared and will include a list of the third parties and corporate affiliates with which it has been shared, along with their names and addresses. If you are a California resident and would like a copy of this notice, please submit a written request to firstname.lastname@example.org or the following address: El Camino Hospital, 2500 Grant Road, Mountain View, CA 94040, Attn: El Camino Hospital Privacy Officer. Please allow 30 days for a response.
Non-Personally Identifiable Information
El Camino Hospital will use the non-personally identifiable information it collects in connection with your El Camino Web Site usage for making changes or enhancements to the El Camino Web Site and to better address the needs and interests of the El Camino Web Site visitors, as well as for other internal administrative purposes. We also may use data regarding El Camino Web Site usage to determine which pages of the El Camino Web Site are most helpful to visitors and to improve the information available through such pages. Further, we may provide statistical information and other non-personally identifiable information to advertisers, affiliates and other current and potential third-party service providers. We may also use aggregate data to inform these third-party service providers as to the number of people who have seen and clicked on links to their web sites.
We allow third-party companies, including AddThis, to collect certain anonymous information when you visit our website. These companies may use non-personally identifiable information during your visits to this and other websites in order to provide advertisements about goods and services likely to be of greater interest to you. These companies typically use a cookie or a third party web beacon to collect this information. To learn more about this behavioral advertising practice, you can visit www.networkadvertising.org.
What About Third Party-Privacy Policies?
The El Camino Web Site contains links to other Internet web sites, which may direct you to an external web site or which may be displayed within a frame on the El Camino Owned Site, including co-branded or other affiliated sites which may or may not be owned or operated by El Camino Hospital. Links to the El Camino Web Site may also be featured on independent third-party web sites. El Camino Hospital has no control, and is not responsible for, the privacy practices of other web sites that may host links to the El Camino Web Site or that you may visit through links or frames on the El Camino Owned Site, including such sites' use of any information (such as IP number, browser type, or usage history) collected when visitors to the El Camino Owned Site click through links to such sites or access such sites through frames. We recommend that you review individual site privacy policies before providing any information on such web sites.
Changing or Deleting Personally Identifiable Information; Business Transfers
El Camino Hospital strives to keep your information accurate, complete and current. If you would like to update, correct or have personally identifiable information that you provide or convey through your use of the El Camino Owned Site removed from El Camino Hospital's database, please contact us at email@example.com with your request, and we will use reasonable efforts to comply with your request. Upon receipt of a request to delete personally identifiable information, we will delete the applicable personally identifiable information from our active databases, but note that the deletion of the applicable personally identifiable information may prevent you from using certain functions on the El Camino Owned Site. Keep in mind, however, that there will be residual information that will remain within El Camino Hospital databases, access logs and other records, which may or may not contain such personally identifiable information. The residual information will not be used for commercial purposes; however, El Camino Hospital reserves the right, from time to time, to recontact former customers or users of the El Camino Web Site. In addition, we may sell or transfer assets or portions of our business as we continue to improve our product and service offerings. In such transactions, user or visitor information (whether non-personally identifiable or personally identifiable) may constitute one of the transferred business assets.
Protecting Personally Identifiable Information
El Camino Hospital uses reasonable security measures to protect the personally identifiable information that we collect via the El Camino Owned Site. However, while we take reasonable steps to protect your personally identifiable information, we cannot guarantee and do not warrant or represent, that all information will be protected against loss, misuse, or unauthorized access by third parties. By your use of the El Camino Web Site, you agree and stipulate that your use of the Internet and the El Camino Web Site is at your own risk, that no Internet data transmission can be guaranteed as secure from such incidents, and that you will not hold us responsible for any breach of security that is not solely caused by our negligence.
Policy last updated: April 12, 2011
On May 1, 2019, updates were made to reference the elcaminohealth.org website and email addresses.