During the pandemic, clinical staff must wear additional protective equipment as a barrier against COVID-19. Being a patient in a hospital during a pandemic can be a stressful experience for patients, and anxiety can increase even more when patients cannot see the faces of the people who are treating them.
Working behind the scenes, and often right in the middle of the front lines, employees in the Patient Experience Department strive to ensure that all patients and visitors have the very best experience possible whenever they visit El Camino Health.
While El Camino Health's most important mission is to "heal, relieve suffering and advance wellness" of the community and its patients, equally important is ensuring that its employees, especially front-line workers, stay healthy in the fight against COVID-19.
Situated in Silicon Valley, El Camino Health, like any high quality healthcare organization, uses technology and data to improve the care they deliver to patients. Making that data available to a wide range of healthcare professionals is one of the challenges for Robert Henehan, Manager, Information Systems Reporting and Business Intelligence, and his team.