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Outstanding Patient Experience Award 2021

El Camino Health Recognized Among Top 15 percent of U.S. Hospitals for Outstanding Patient Experience

Mountain View, Calif. — May 12, 2021 — El Camino Health announced today that it has achieved the Healthgrades 2021 Outstanding Patient Experience Award™. This distinction places El Camino Health among the top 15 percent of hospitals nationwide for patient experience, according to Healthgrades, the leading marketplace that connects patients and providers.

"This honor acknowledges the consistent efforts of our staff not only to provide high quality care but also an excellent experience for the patients and families we serve," said Dan Woods, chief executive officer of El Camino Health." "While the pandemic created a unique set of challenges, our staff has worked diligently to ensure patient experience continues to meet our high standards which were set well before the pandemic."

For this annual analysis, Healthgrades evaluated 3,297 hospitals that submitted at least 100 patient experience surveys to the Centers for Medicare and Medicaid Services (CMS), covering admissions from January 2019 to December 2019. Of those hospitals evaluated, 417 hospitals outperformed their peers—based on their patients' responses—to achieve this award.

"At El Camino Health, we foster a culture of 'always,' that consistently adheres to our service standards and behaviors, which has been crucial to our success," said Christine Cunningham, chief experience and improvement officer for El Camino Health. "Our standards, called WeCare, are not just focused on our patients and families who are often scared or feel alone but with our staff who have felt unique pressures during the past year."

Healthgrades evaluates performance by applying a scoring methodology to ten patient experience measures, using data collected from a 29-question survey of the hospital's own patients. The survey questions focus on patients' perspectives of their care in the hospital. Question topics range from cleanliness and noise levels in patient rooms to medication explanations, and hospital staff responsiveness to patients' needs. The measures also include whether a patient would recommend the hospital to friends or family and their overall rating of the hospital.

"The recipients of the Healthgrades 2021 Outstanding Patient Experience Award have consistently put patient experience front and center and have made it a priority within their organization," said Brad Bowman, MD, chief medical officer, Healthgrades. "We commend these hospitals for their long-standing commitment to providing an exceptional patient experience, while ensuring the health and safety of their patients."

For more information on how hospital quality ratings are determined, view Healthgrades methodologies.

About El Camino Health

El Camino Health provides a personalized healthcare experience at two non-profit acute care hospitals in Los Gatos and Mountain View and at primary care, multi-specialty care, and urgent care locations across Santa Clara County. For nearly sixty years, the organization has grown to meet the needs of individuals and communities it serves. Bringing together the best in new technology and advanced medicine, the network of nationally recognized physicians and care teams deliver high-quality, compassionate care. Key medical specialties include heart and vascular, cancer and lifestyle medicine. The hospitals have earned numerous awards for clinical excellence, such as a 5-Star Overall Hospital Quality Rating from Centers for Medicare & Medicaid Services (CMS), and nursing care, including four consecutive American Nurses Credentialing Center Magnet Recognitions for Nursing Care. Visit elcaminohealth.org to learn more.

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