Mountain View, Calif. — El Camino Health today announced that its Los Gatos hospital has been named a 2021 Press Ganey award winner. El Camino Health was awarded the Guardian of Excellence Award for Patient Experience in Outpatient Oncology. Award winners in this category have reached the 95th percentile for patient experience metrics each reporting period in the award year.
"Our multidisclipinary team is committed to providing cancer patients the highest quality care every step of the way, from their first appointment to their final treatment and beyond," said Markettea Beneke, senior director for the oncology service line at El Camino Health. "For us, receiving the Guardian of Excellence award reinforces the importance of taking a multifaceted, comprehensive approach to treating cancer, which includes our approach to each patient's experience."
The Press Ganey Client Awards Program chooses a select group of its clients that are raising the bar in care delivery and performance to commend their efforts for creating exceptional patient experiences. Each year, this award recognizes health systems that sustained performance in the top five percent of all Press Ganey clients.
"Receiving Press Ganey's Guardian of Excellence award is a huge honor for our team, who works tirelessly to ensure the best patient experience," said Christine Cunningham, chief experience & improvement officer. "We take great pride in our outcomes for cancer treatment in particular, where we've united leading-edge therapies with compassionate care to serve these patients in the best way possible in their time of need."
Press Ganey is the national leader in healthcare consumer and workforce engagement. They're a strategic business partner to more than 41,000 healthcare facilities and aim to help organizations transform the care experience, drive innovation and deliver continuous sustainable improvement.
El Camino Health has worked with Press Ganey for six years to help drive organizational growth and remain at the forefront of the healthcare sector in providing the highest quality care. In September, El Camino Health celebrated its 60th anniversary serving Santa Clara County in its mission to health and relieve suffering for its community.
To learn more about cancer care at El Camino Health, click here.
About El Camino Health
El Camino Health provides a personalized healthcare experience at two not-for-profit acute care hospitals in Los Gatos and Mountain View and at primary care, multi-specialty care, and urgent care locations across Santa Clara County. For nearly sixty years, the organization has grown to meet the needs of individuals and communities it serves. Bringing together the best in new technology and advanced medicine, the network of nationally recognized physicians and care teams deliver high quality, compassionate care. Key service lines include behavioral health, cancer, heart and vascular, mother-baby, neurology, orthopedics, spine, urology and women's health. The hospitals have earned numerous awards for clinical excellence, including being named a top 100 hospital in the nation by Fortune/IBM Watson Health and Newsweek, Best Maternity Care Hospital for Los Gatos hospital by Newsweek, and earning a 5-Star Overall Hospital Quality Rating from Centers for Medicare & Medicaid Services (CMS). El Camino Health has earned four consecutive American Nurses Credentialing Center Magnet Recognitions for nursing excellence and quality patient care.
About Press Ganey
Press Ganey pioneered the health care performance improvement movement 35 years ago. Today Press Ganey offers an integrated suite of solutions that enable enterprise transformation across the patient journey. Delivered through a cutting-edge digital platform built on a foundation of data security, Press Ganey solutions address safety, clinical excellence, patient experience, and workforce engagement. The company works with more than 41,000 health care facilities in its mission to reduce patient suffering and enhance caregiver resilience to improve the overall safety, quality, and experience of care.