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El Camino Hospital Commitment to Patient Care and Respect

Los Gatos, Calif. – June 14, 2018 – El Camino Hospital CEO Dan Woods issued the statement below reaffirming our commitment to patient care, compassion and respect following a videotaped physician and patient interaction that was shared on social media.

UPDATE – June 15, 2018 – Our contracted provider for emergency services, Vituity/California Emergency Physicians, has been notified to permanently remove this physician from the list of approved physicians assigned to provide emergency care at our hospitals.

“This week, a patient who visited the emergency department at our Los Gatos campus had an interaction with a physician whose demeanor was unprofessional and not the standard we require of all who provide care through El Camino Hospital. We have expressed our sincere apologies and are working directly with the patient on this matter. Please know that we take this matter very seriously and the contracted physician involved has been removed from the work schedule, pending further investigation.”

“Our number one priority is and always will be to serve our community with exceptional care and the utmost dignity and respect for all.  This matter is being immediately addressed at the highest level of our organization; however, patient privacy laws prevent us from providing specific information regarding the treatment or services provided to any patient under our care.”

“Please be assured that this recent interaction is not reflective of the care and services our over 3,000 dedicated caregivers provide every single day.”

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