Visitors Information

We're committed to maintaining an open, welcoming environment on our campuses, and we make every effort to accommodate visits to our patients.

Visitors Guidelines
Effective November 1, 2025 through March 31, 2026

 

El Camino Health recognizes designated caregivers, such as family members as important care partners in a patient’s healing journey. We encourage and support designated caregivers such as family members to be present during shift report, multidisciplinary rounds, and discharge planning discussions to ensure that all are aligned to support the patient in their healing journey.

 

By order of the Santa Clara County Public Health Department, masking is required for all patients, visitors and staff from November 1, 2025 through March 31, 2026 during the winter respiratory virus season. Hospital masks are available throughout the facility.

Additionally, visitors must be healthy without any of the symptoms listed below, and must follow our Hospital Visitor Guidelines.

Individual may not enter if:Hospital Visitor Guidelines:
(Visiting hours by department listed below)
  1. You have been in contact with a COVID-19 positive person(s) in the last 10 days.
  2. Feeling unwell or experiencing any of the symptoms below:
    • Fever or chills
    • Cough or sore throat
    • Shortness of breath or difficulty breathing
    • Muscle or body aches
    • Headache
    • Fatigue
    • Congestion or runny nose
    • New loss of taste or smell
    • Nausea or vomiting
    • Diarrhea
  1. Wear hospital-provided mask or your own well-fitting N95, KN95, or KF94 mask at all times in the facility, including patient room. Cloth masks not allowed.
  2. Use hand sanitizer when entering the hospital, and again when entering and leaving the patient room.
  3. Inpatient units: Must be 14 years old or older. Visitors 14-17 years old must be supervised by an adult at all times.
  4. Labor and Delivery unit: Allows sibling(s) 14 years old or older. Siblings 14-17 years old must have adult supervision by a non-patient and may visit during visiting hours only.
  5. Postpartum Unit: Siblings any age permitted; some restrictions may apply. Please see postpartum guidelines for details.
  6. Emergency Department: Support person must be 18+ years old.
  7. Visiting a COVID-19 positive patient: Certain restrictions and guidelines apply. See COVID-19 Positive Visitor Guidelines for details.
Visiting Hours and Guidelines by Department: Visitors / support person(s) must wear mask at all times — including patient room — and follow visitor guidelines.
Inpatient Units8 a.m. – 8 p.m.Two (2) support persons at a time. Must be 14 years old or older; visitors 14-17 years old must be supervised.
Critical Care / Intensive Care Units (CCU/ICU)9 a.m. - 1 p.m.
4 p.m. - 8 p.m.		Two (2) support persons at a time. Must be 14 years old or older; visitors 14-17 years old must be supervised.
PediatricsOpen hoursTwo (2) support persons at a time. Must be 14 years old or older; visitors 14-17 years old must be supervised.
Labor & DeliveryOpen hoursTwo (2) support persons at a time (not including partner). No sibling(s) under 14 years old allowed. Sibling(s) 14-17 years old permitted only if they have non-patient adult supervision and only during visiting hours of 8 a.m.–8 p.m.
Postpartum Unit8 a.m. - 8 p.m.Four (4) support persons at a time (not including partner). Sibling(s) any age are allowed. Sibling(s) permitted only if they have non-patient adult supervision and only during visiting hours. Other restrictions may apply, see postpartum unit visitor guidelines for details.
NICUOpen hoursTwo (2) support persons at a time; one must include banded parent
El Camino Health Perinatal Diagnostic Center (PDC) Suite 500During scheduled appointmentOne (1) support person for adult patient;
Some exceptions may apply, contact clinic for details.
Surgery DepartmentOpen hoursMountain View: Two (2) support persons allowed.
Los Gatos: One (1) support person allowed
Must be 14 years old or older; visitors 14-17 years old must be supervised.
Emergency DepartmentOpen hoursTwo (2) support persons allowed; must be 18+ years old (subject to change based on volume)
El Camino Health Outpatient ServicesDuring scheduled appointmentOne (1) support person allowed for adult patient.
Two (2) support persons for minor patient.
Mental Health Inpatient11:30 a.m. – 12:30 p.m.
4:30 p.m. – 6:30 p.m.		Two (2) support persons allowed. Other restrictions may apply, contact department for details.
Mental Health OutpatientDuring scheduled appointmentTwo (2) support persons allowed.
Cancer CenterDuring scheduled appointmentOne (1) support person allowed.
Inpatient Rehab8 a.m. – 8 p.m.Two (2) support persons at a time. Must be 14 years old or older; visitors 14-17 years old must be supervised.
Exception to Above Visitor Guidelines Include:
End of LifeOpen hours with Assistant Hospital Manager guidanceThree (3) support persons at a time, exceptions available upon request
COVID-19 Positive Patients Certain restrictions apply. Please see COVID-19 Positive Visitor Guidelines for details.
Patient on Isolation Precautions Please check with nursing staff regarding guidelines. Age restrictions may apply.

We value you and the trust you have placed in us to keep our patients, families and staff safe. Thank you for your cooperation.

 

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