Visitors Information
We're committed to maintaining an open, welcoming environment on our campuses, and we make every effort to accommodate visits to our patients.
Visitors Guidelines
Effective April 1, 2024
Thank you for allowing El Camino Health to care for you and your loved ones. Safety remains our highest priority. All visitors must be healthy and not have any of the symptoms listed below. Additionally, while no longer required (though some exceptions may apply), we strongly encourage that visitors wear a mask, especially in patient rooms. Hospital masks are available throughout the facility.
Please also note: In accordance with Santa Clara County guidelines, healthcare workers are no longer required to wear a mask unless necessary for safe patient care. However, staff will have the option to wear a mask and we will continue to make masks available.
Thank you for helping us keep you, our patients and our staff safe.
| Individual may not enter if: | Hospital Visitor Guidelines: (Visiting hours by department listed below) |
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| Visiting Hours and Guidelines by Department: | ||
| Inpatient Units | 8 a.m. – 8 p.m. | Two (2) visitors at a time. |
| Critical Care and Intensive Care Units (CCU/ICU) | 9 a.m. - 1 p.m. 4 p.m. - 8 p.m. | Two (2) visitors at a time. |
| Pediatrics | Open hours | Two (2) visitors at a time. |
| Labor & Delivery | Open hours | Up to maximum five (5) visitors at a time (including doula and/or partner); visitors under 12 years old must be supervised by non-patient adult during visiting hours. No children overnight. |
| Maternity / Postpartum Unit | Mountain View 8 a.m. - 10 p.m. Los Gatos 8 a.m. - 8 p.m. *Time based on access to visitors' entry. | Up to maximum five (5) visitors at a time (including partner); visitors under 12 years old must be supervised by non-patient adult during visiting hours. No children overnight. Overnight: One (1) designated support person |
| El Camino Health Perinatal Diagnostic Center (PDC) | During scheduled appointment | One (1) support person for adult patient; Some exceptions may apply, contact clinic for details. |
| NICU | Open hours | Two (2) visitors at a time; one must include banded parent |
| Surgery Department | Open hours | Mountain View: Two (2) support persons allowed. Los Gatos: One (1) visitor allowed |
| Emergency Department | Open hours | One (1) - two (2) visitors allowed, based on space and volume; must be 18+ years old |
| El Camino Health Outpatient Services | During scheduled appointment | One (1) visitor for adult patient. Two (2) visitors for minor patient. |
| Mental Health Inpatient | 11:30 a.m. – 12:30 p.m. 4:30 p.m. – 6:30 p.m. | Two (2) visitors allowed. Other restrictions may apply, contact department for details. |
| Mental Health Outpatient | During scheduled appointment | Two (2) visitors during appointment time |
| Cancer Center | During scheduled appointment | One (1) visitor during appointment time |
| Inpatient Rehab | 8 a.m. – 8 p.m. | Two (2) visitors at a time. |
| Exception to Above Visitor Guidelines Include: | ||
| End of Life | Open hours with Assistant Hospital Manager guidance | Three (3) persons at a time, exceptions available upon request |
| COVID-19 Positive Patients | Certain restrictions and guidelines apply. Please see COVID-19 Positive Visitor Guidelines for details. | |
| Patient on Isolation Precautions | Please check with nursing staff regarding guidelines. Age restrictions may apply. | |
We value you and the trust you have placed in us to keep our patients, families and staff safe. Thank you for your cooperation.