Visitors Information

We’re committed to maintaining an open, welcoming environment on our campuses, and we make every effort to accommodate visits to our patients.

Visitor Restrictions Effective As of October 28, 2021.

El Camino Health regularly reevaluates its visitor policy to support our patients' needs while minimizing the risk of potential communicable diseases throughout our hospitals. These changes are based on the most recent recommendations from the Centers for Disease Control and Prevention (CDC), California Department of Public Health (CDPH) and local health authorities. The visitor guidelines below are in place to ensure you and your loved ones continue to receive safe, quality care.

For the safety of all, support persons/visitors will be asked to follow the entry requirements outlined below and follow social distancing guidelines.

All support persons/visitors will be required to:

  • Provide proof of a COVID-19 vaccination series completed at least two weeks ago OR proof of a negative COVID-19 test within 72 hours prior to visitation (no home tests permitted). 
  • Be 16 years old or older.
    • Minors must be accompanied by an adult.
    • Accommodations can be requested.
  • For the Emergency Department, be 18 years old or older.
  • Be screened for symptoms upon entry into the hospital.
  • Wear a hospital-provided surgical mask. This mask must be worn at all times in the building, even if the support person/visitor or the patient is vaccinated.
  • Wear a hospital-provided surgical mask. This mask must be worn at all times in the building, even if the support person/visitor or the patient is vaccinated.
  • Use hand sanitizer upon entry.
  • Limit personal belongings brought into the hospital during the visit.
  • Limit outside food to no more than one single-day meal or food item in a disposable container. Note there is no storage available for food items.
  • Limit your visit to the patient room only.

Your health, safety and well-being are our top priorities. Learn more.

 

Visiting Hours and Guidelines by Department

Emergency Department Open hours

One (1) support person at a time. Please see our ED Visitor Guidelines for further details.

Inpatient Departments 10 a.m. - 6 p.m. Two (2) support persons at a time.
Labor and Delivery Open hours Two (2) support persons at a time. Please see our COVID-19 Pregnancy and Delivery FAQs for further details.
Maternity 10 a.m. - 8 p.m. Two (2) support persons at a time. Please see our COVID-19 Pregnancy and Delivery FAQs for further details.
Mental Health Inpatient Hours:
12 p.m. - 1 p.m.
5 p.m. - 7 p.m.
One (1) support person at a time, during specified times.
Mental Health Outpatient During scheduled appointment One (1) support person for adults and two (2) for minors.
NICU Open hours Both banded parents allowed
. Please see our Neonatal Intensive Care Unit for further details.
El Camino Health Outpatient Services During scheduled appointment One (1) support person at a time.
Pediatrics Open hours Two (2) support persons at a time. Please see our Pediatrics Pediatric Surgery Guide for further details.
Surgery

Open Hours

Two (2) support persons at a time.

 

Exceptions to Visitor Guidelines

End of Life Open hours

with Assistant Hospital Manager (AHM) guidance
Three (3) visitors allowed.
COVID-19 Positive Patients No visitors allowed No visitors allowed.
Ask for accommodations regarding virtual visits.

Patients will be provided with and asked to wear a surgical mask when healthcare providers or visitors are in their room. Patients do not have to wear a mask while sleeping or while alone in their room.

Patient populations excluded from masking include:

  • Patients with medical devices that would limit their ability to wear a mask.
  • Patients who are not able to manage wearing a mask because of their condition.
  • Patients who are unable to put on or remove the mask without assistance.
  • Patients who are under the age of two (2).

We maintain regular communication with Santa Clara County Public Health Department, and are in compliance with California Public Health Department and CDC guidance. We will continue to update measures as needed to ensure the safety of our patients, staff and visitors. For more information, click here.

We understand that visits from friends and family are important to our patients — and these visits are an important part of the healing process. Our visiting policies reflect this understanding, but our guidelines put patients' safety and well-being above all else. That means that in particular departments or circumstances, we may have different visiting guidelines in order to protect the health of our patients.

  • Visiting Rights. Patients have the right to receive visitors, including a spouse, a domestic partner, family member or a friend. Patients also have the right to withdraw or deny this consent at any time.
  • Visitor Guidelines. For our patients' comfort, please follow these guidelines when you visit our hospitals.

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