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Visitors Information

We’re committed to maintaining an open, welcoming environment on our campuses, and we make every effort to accommodate visits to our patients.

Visitor Restrictions Updated As of July 2

El Camino Health has reevaluated its visitor policy to support our patients needs while minimizing the risk of potential communicable diseases throughout the hospital. These changes are based on the most recent recommendations from the Centers for Disease Control and local health authorities. As a result of more restrictive measures being taken throughout the Bay Area related to COVID-19, El Camino Health’s hospitals are implementing a new temporary visitor policy. All people entering the hospital will be screened, including a temperature check, upon entrance and will be required to wear a mask. Please see our most current visitor guidelines below, effective as of July 2, 2020.

Your health, safety and well-being are our top priorities. Learn more.


Visiting Hours and Guidelines by Department

Emergency Room Open hours No visitors allowed, except by clinical approval.
Inpatient Units 10 a.m. - 6 p.m. Only one (1) visitor allowed per day for maximum of two (2) hours.
Pediatrics, Labor and Delivery/ Maternity / NICU Open hours One (1) visitor allowed per day.
Surgery During times surgery is in process One (1) visitor allowed per day.

Exceptions to Visitor Guidelines

COVID-19 Positive Patients   No visitors allowed. Ask nurse for accommodations regarding virtual visits.
End of Life Open hours with Assistant Hospital Manager (AHM) guidance Three (3) visitors allowed – may come on the same day.

During flu season, all patients and visitors are required to wear a mask in our emergency rooms. This practice began on November 1, 2019 with the onset of the current flu season.

We maintain regular communication with Santa Clara County Public Health Department, California Public Health Department and are up to date with CDC guidance. We will continue to update measures as needed to ensure the safety of our patients, employees, and visitors. For more information, click here.

We understand that visits from friends and family are important to our patients — and these visits are an important part of the healing process. Our visiting policies reflect this understanding, but our guidelines put patients’ safety and well-being above all else. That means that in particular departments or circumstances we may have different visiting guidelines in order to protect the health of our patients.

  • Visiting Hours. Our visiting hours and guidelines are designed to protect the health and well-being of our patients, and ensure they get the care and rest they need.
  • Visiting Rights. Patients have the right to receive visitors, including a spouse, a domestic partner, family member or a friend — patients also have the right to withdraw or deny this consent at any time.
  • Visitor Guidelines. For our patients' comfort, please follow these guidelines when you visit our hospitals.

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