Visitor Restrictions Effective As of June 22, 2021.
El Camino Health regularly reevaluates its visitor policy to support our patients' needs while minimizing the risk of potential communicable diseases throughout our hospitals. These changes are based on the most recent recommendations from the Centers for Disease Control and Prevention (CDC), as well as local health authorities. The visitor guidelines below are in place to ensure you and your family continue to receive safe, quality care.
For the safety of all, support persons/visitors will be asked to follow the entry requirements outlined below and follow social distancing guidelines.
All support persons/visitors will be required to:
- Be 16 years old or older.
- Minors must be accompanied by an adult.
- Accommodations can be requested.
- For the Emergency Department, be 18 years old or older.
- Be screened for symptoms upon entry into the hospital.
- Wear a hospital-provided mask. This mask must be worn at all times in the building, even if the support person/visitor or the patient is vaccinated.
- Use hand sanitizer upon entry.
- Limit personal belongings brought into the hospital during the visit.
- Limit outside food to no more than one single-day meal or food item in a disposable container. Note there is no storage available for food items.
- Limit your visit to the patient room only.
Your health, safety and well-being are our top priorities. Learn more.
Visiting Hours and Guidelines by Department
|Emergency Department||Open hours||
One (1) support person at a time. Please see our ED Visitor Guidelines for further details.
|Inpatient Departments||10 a.m. - 6 p.m.||Two (2) support persons at a time.|
|Labor and Delivery/Maternity||Open hours||Two (2) support persons at a time. Please see our COVID-19 Pregnancy and Delivery FAQs for further details.|
|Mental Health Inpatient||Hours:
12 p.m. - 1 p.m.
5 p.m. - 7 p.m.
|One (1) support person at a time, during specified times.|
|Mental Health Outpatient||During scheduled appointment||One (1) support person for adults and two (2) for minors.|
|NICU||Open hours||Both banded parents allowed . Please see our Neonatal Intensive Care Unit for further details.|
|El Camino Health Outpatient Services||During scheduled appointment||One (1) support person at a time.|
|Pediatrics||Open hours||Two (2) support persons at a time. Please see our Pediatrics Pediatric Surgery Guide for further details.|
Two (2) support persons at a time.
Exceptions to Visitor Guidelines
|End of Life||Open hours
with Assistant Hospital Manager (AHM) guidance
|Three (3) visitors allowed.|
|COVD-19 Positive Patients||No visitors allowed||No visitors allowed.
Ask for accommodations regarding virtual visits.
Patients will be provided with and asked to wear a mask when healthcare providers or visitors are in their room. Patients do not have to wear a mask while sleeping or while alone in their room.
Patient populations excluded from masking include:
- Patients with medical devices that would limit their ability to wear a mask.
- Patients who are not able to manage wearing a mask because of their condition.
- Patients who are unable to put on or remove the mask without assistance.
- Patients who are under the age of two (2).
We maintain regular communication with Santa Clara County Public Health Department, and are up to date with California Public Health Department and CDC guidance. We will continue to update measures as needed to ensure the safety of our patients, employees and visitors. For more information, click here.
We understand that visits from friends and family are important to our patients — and these visits are an important part of the healing process. Our visiting policies reflect this understanding, but our guidelines put patients' safety and well-being above all else. That means that in particular departments or circumstances, we may have different visiting guidelines in order to protect the health of our patients.
- Visiting Rights. Patients have the right to receive visitors, including a spouse, a domestic partner, family member or a friend. Patients also have the right to withdraw or deny this consent at any time.
- Visitor Guidelines. For our patients' comfort, please follow these guidelines when you visit our hospitals.