Visitors Information

We're committed to maintaining an open, welcoming environment on our campuses, and we make every effort to accommodate visits to our patients.

Visitors Guidelines
Effective October 28, 2022

Thank you for allowing El Camino Health to care for you and your loved ones. As we continue to operate our healthcare system during the COVID-19 pandemic, safety remains our highest priority.

As of September 17, the California Department of Public Health no longer requires visitors to provide proof of vaccination or negative COVID-19 testing. Screening and masking guidelines for visitors remain in effect. Visitors must wear a hospital-provided mask at all times (including patient room), physically distance from all persons and limit visits to the patient room only. Visitors are not permitted elsewhere in the facility, including the cafeteria, or to linger in hallways.

All visitors will be screened and must follow entry requirements below:
Visitor Screening Process: Entry Requirements:
  1. Have you been in contact with a confirmed COVID-19 patient within the last 14 days?
  2. Do you have any of the following symptoms?
    • Fever or chills
    • Cough or sore throat
    • Shortness of breath or difficulty breathing
    • Muscle or body aches
    • Headache
    • Fatigue
    • Congestion or runny nose
    • New loss of taste or smell
    • Nausea or vomiting
    • Diarrhea

If yes to any question above, individual may not enter.

  1. Wear hospital-provided mask or your own well-fitting N95 mask at all times in the facility, including patient room, regardless of vaccination status. Cloth masks not allowed.
  2. Use hand sanitizer upon entry.
  3. Limit personal belongings you bring for your visit. Single day meal/food item in disposable container is allowed (no storage available).
  4. Must be 16 years+. Minor must be accompanied by an adult. Accommodations can be requested.
  5. Emergency Department: Support person must be 18 years+.

We value you and the trust you have placed in us to keep our patients, families and staff safe. Thank you for your cooperation.


Visiting Hours and Guidelines by Department: All visitors / support persons must be screened and follow entry requirements.
Inpatient Units 8 a.m. – 7 p.m. Two (2) support persons per day
Pediatrics Open hours Two (2) support persons per day
Labor & Delivery Open hours Two (2) support persons allowed per day (not including Doula)
Maternity 10 a.m. – 8 p.m. Two (2) support persons allowed per day (including partner)
NICU Open hours Banded parent(s) allowed
Surgery Departments Open hours Two (2) support persons allowed (One in Los Gatos)
Emergency Department Open hours Two (2) support persons allowed, must be 18+ years of age
El Camino Health Outpatient Services During scheduled appointment One (1) support person during appointment time
Mental Health Inpatient 11:30 a.m. – 12:30 p.m.
4:30 p.m. – 6:30 p.m.
One (1) support person allowed
Mental Health Outpatient During appointment time One (1) support person for adult patient, two (2) for minors during appointment time
Cancer Center During scheduled appointment Patients will receive instructions from cancer center staff prior to their scheduled visit.
Inpatient Rehab 10 a.m. – 6 p.m. One (1) support person allowed
Exception to Visitor Guidelines Include: (all visitors / support persons must be screened and follow entry requirements):
End of Life Open hours with Assistant Hospital Manager guidance Three (3) support persons per day
COVID-19 + (Positive Patients)   No visitors allowed. Ask nurse for accommodations regarding virtual visits.