Visitors Information
We're committed to maintaining an open, welcoming environment on our campuses, and we make every effort to accommodate visits to our patients.
Visitors Guidelines
Effective April 1, 2026
At El Camino Health, we know that family members and other caregivers play an important role in supporting our patients and helping them heal. Your involvement can make a real difference in the patient’s experience and recovery during their stay. While patients are with us, we encourage you to be present to promote a healing environment and to work together with our healthcare team, including during:
- Bedside rounding
- Shift-change report
- Discharge planning and education
Please note: In accordance with Santa Clara County guidelines, healthcare workers are no longer required to wear a mask unless necessary for safe patient care. However, staff will have the option to wear a mask and we will continue to make masks available to both staff and visitors.
Additionally, visitors must be healthy without any of the symptoms listed below, and must follow our Hospital Visitor Guidelines.
| Individual may not enter if: | Hospital Visitor Guidelines: (Visiting hours by department listed below) |
|---|---|
|
|
| Visiting Hours and Guidelines by Department: Visitors / support person(s) must wear mask at all times — including patient room — and follow visitor guidelines. | ||
| Inpatient Units | 8 a.m. – 8 p.m. | Two (2) support persons at a time. |
| Critical Care / Intensive Care Units (CCU/ICU) | 8 a.m. - 8 p.m. | Two (2) support persons at a time. |
| Pediatrics | Open hours | Two (2) support persons at a time. |
| Labor & Delivery | Open hours | Up to a maximum of five (5) support persons at a time (including doula and/or partner); Newborn’s sibling(s) of any age are allowed. Sibling(s) permitted only if they have non-patient adult supervision and only during visiting hours of 8 a.m.–8 p.m. |
| Postpartum Unit | 8 a.m. - 8 p.m. | Up to a maximum of five (5) support persons at a time (including partner); Newborn’s sibling(s) of any age are allowed. Sibling(s) permitted only if they have non-patient adult supervision and only during visiting hours. Other restrictions may apply, see Postpartum Unit visitor guidelines for details. Overnight: One (1) designated support person. |
| NICU | Open hours | Two (2) support persons at a time; one must include banded parent |
| El Camino Health Perinatal Diagnostic Center (PDC) Suite 500 | During scheduled appointment | One (1) support person for adult patient; Some exceptions may apply, contact clinic for details. |
| Surgery Department | Open hours | Mountain View: Two (2) support persons allowed. Los Gatos: One (1) support person allowed. |
| Emergency Department | Open hours | Two (2) support persons allowed; must be 18+ years old (subject to change based on volume) |
| El Camino Health Outpatient Services | During scheduled appointment | One (1) support person allowed for adult patient. Two (2) support persons for minor patient. |
| Mental Health Inpatient | 11:30 a.m. – 12:30 p.m. 4:30 p.m. – 6:30 p.m. | Two (2) support persons allowed. Other restrictions may apply, contact department for details. |
| Mental Health Outpatient | During scheduled appointment | Two (2) support persons allowed. |
| Cancer Center | During scheduled appointment | One (1) support person allowed. |
| Inpatient Rehab | 8 a.m. – 8 p.m. | Two (2) support persons at a time. |
| Exception to Above Visitor Guidelines Include: | ||
| End of Life | Open hours with Assistant Hospital Manager guidance | Three (3) support persons at a time, exceptions available upon request |
| COVID-19 Positive Patients | Certain restrictions and guidelines apply. Please see COVID-19 Positive Visitor Guidelines for details. | |
We value you and the trust you have placed in us to keep our patients, families and staff safe. Thank you for your cooperation.