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Visitors Information

We’re committed to maintaining an open, welcoming environment on our campuses, and we make every effort to accommodate visits to our patients.

Visitor Restrictions Updated As of August 12

El Camino Health has reevaluated its visitor policy to support our patients needs while minimizing the risk of potential communicable diseases throughout the hospital. These changes are based on the most recent recommendations from the Centers for Disease Control and local health authorities. As a result of more restrictive measures being taken throughout the Bay Area related to COVID-19, El Camino Health’s hospitals are implementing a new temporary visitor policy. All people entering the hospital will be screened, including a temperature check, upon entrance and will be required to wear a mask. Please see our most current visitor guidelines below, effective as of August 12, 2020.

Your health, safety and well-being are our top priorities. Learn more.

Visiting Hours and Guidelines by Department

Emergency Room No visitors allowed, except by clinical approval.  No visitors allowed, except by clinical approval.
Inpatient Units 10 a.m. - 6 p.m. Only one (1) visitor allowed per day for maximum of two (2) hours.
Labor and Delivery/ Maternity 24/7 One (1) visitor allowed per day. Please see our COVID-19 Pregnancy and Delivery FAQs for further details
NICU 24/7 Parents only.
Please see our Neonatal Intensive Care Unit for further details
Pediatrics 24/7 One (1) visitor allowed per day. Please see our Pediatrics Pediatric Surgery Guide for further details
Inpatient Psychiatric Unit  No visitors allowed. No visitors allowed.
Surgery

24/7

One (1) visitor may accompany the patient at check-in and then proceed to the surgery waiting room.

The visitor may stay in the surgery waiting room until the patient has completed their surgery.

After a patient is admitted to an inpatient unit, a single visitor may visit for a maximum of (2) hours per day.

Exceptions to Visitor Guidelines

COVID-19 Positive Patients No visitors allowed. No visitors allowed. Ask a nurse for accommodations regarding virtual visits.
End of Life 24/7
With Assistant Hospital Manager (AHM) guidance
Three (3) visitors allowed – may come on the same day.

Patients will be provided with and asked to wear a mask when healthcare providers or visitors are in their room. Patients do not have to wear a mask while sleeping or while alone in their room.

Patient populations excluded from masking include:

  • Patients with medical devices that would limit their ability to wear a mask.
  • Patients who are not able to manage wearing a mask because of their condition.
  • Patients who are unable to put on or remove the mask without assistance.
  • Patients who are under the age of 2.

We maintain regular communication with Santa Clara County Public Health Department, California Public Health Department and are up to date with CDC guidance. We will continue to update measures as needed to ensure the safety of our patients, employees, and visitors. For more information, click here.

We understand that visits from friends and family are important to our patients — and these visits are an important part of the healing process. Our visiting policies reflect this understanding, but our guidelines put patients’ safety and well-being above all else. That means that in particular departments or circumstances we may have different visiting guidelines in order to protect the health of our patients.

  • Visiting Rights. Patients have the right to receive visitors, including a spouse, a domestic partner, family member or a friend — patients also have the right to withdraw or deny this consent at any time.
  • Visitor Guidelines. For our patients' comfort, please follow these guidelines when you visit our hospitals.

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