Visitors Information

We’re committed to maintaining an open, welcoming environment on our campuses, and we make every effort to accommodate visits to our patients.

Visitor Restrictions Effective As of June 14, 2021.

El Camino Health regularly reevaluates its visitor policy to support our patients needs while minimizing the risk of potential communicable diseases throughout the hospital. These changes are based on the most recent recommendations from the Centers for Disease Control and local health authorities. The visitor guidelines below are in place to ensure you and your family continue to receive safe, quality care.

All support persons/visitors will be screened, asked to follow entry requirements outlined below and follow social distancing guidelines with the patient and all healthcare professionals. We ask that you respect this guideline and follow these procedures for the safety of everyone.

Requirements and guidelines for support persons/visitors entering the hospital:

  • All Support persons/visitors will be screened, including a temperature check.
  • Support persons/visitors will be required to wear a hospital provided mask, cloth masks are not allowed.
  • Support persons/visitors must wear the hospital provided mask at all times in the building, even if the support person/visitor or the patient are vaccinated.
  • Support persons/visitors will need to use hand sanitizer upon entry.
  • Please limit the personal belongings you bring into the hospital during your visit.
  • A single-day meal/food item in a disposable container is allowed. There is no storage available for food items.
  • Please limit your visit to the patient room only. Please do not go elsewhere in the hospital, including the cafeteria.

Your health, safety and well-being are our top priorities. Learn more.

Due to health and safety practices, we are currently unable to accept or deliver gifts for patients. However, small essential items that can be easily cleaned are allowed; e.g., phone chargers, hygiene products, glasses, hearing aids, etc. may be dropped off for a patient at the main entrance.

 

Visiting Hours and Guidelines by Department

Emergency Department Open hours

One (1) support person, 18 years or older allowed. Please see our ED Visitor Guidelines for further details

Inpatient Departments 10 a.m. - 6 p.m. One (1) support person at a time. Up to two (2) per day.
Labor and Delivery/Maternity Open hours One (1) support person at a time. Up to two (2) per day. Please see our COVID-19 Pregnancy and Delivery FAQs for further details
NICU Open hours Both banded parents allowed
Please see our Neonatal Intensive Care Unit for further details
Outpatient Services
 
During schedule appointment One (1) support person at a time.
Pediatrics Open hours One (1) support person at a time. Up to two (2) per day. Please see our Pediatrics Pediatric Surgery Guide for further details
Surgery

Open Hours

One (1) person at a time. Up to two (2) per day.

Exceptions to Visitor Guidelines

End of Life Open Hours
With Assistant Hospital Manager (AHM) guidance
Three (3) visitors allowed
Mental Health Inpatient Hours:
12 p.m. - 1 p.m.
5 p.m. - 7 p.m.
One (1) support person at a time
Maximum two (2) visitors per day
Mental Health Outpatient During scheduled appointment One (1) support person for adults and two (2) for minors
COVD-19 + (Positive Patients) No visitors allowed No visitors allowed.
Ask for accommodations regarding virtual visits 

Patients will be provided with and asked to wear a mask when healthcare providers or visitors are in their room. Patients do not have to wear a mask while sleeping or while alone in their room.

Patient populations excluded from masking include:

  • Patients with medical devices that would limit their ability to wear a mask.
  • Patients who are not able to manage wearing a mask because of their condition.
  • Patients who are unable to put on or remove the mask without assistance.
  • Patients who are under the age of 2.

We maintain regular communication with Santa Clara County Public Health Department, California Public Health Department and are up to date with CDC guidance. We will continue to update measures as needed to ensure the safety of our patients, employees, and visitors. For more information, click here.

We understand that visits from friends and family are important to our patients — and these visits are an important part of the healing process. Our visiting policies reflect this understanding, but our guidelines put patients’ safety and well-being above all else. That means that in particular departments or circumstances we may have different visiting guidelines in order to protect the health of our patients.

  • Visiting Rights. Patients have the right to receive visitors, including a spouse, a domestic partner, family member or a friend — patients also have the right to withdraw or deny this consent at any time.
  • Visitor Guidelines. For our patients' comfort, please follow these guidelines when you visit our hospitals.

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Visitor Restrictions

A visitor policy is in effect due to more restrictive measures being taken throughout the Bay Area.
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