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Visitors Information

We’re committed to maintaining an open, welcoming environment on our campuses, and we make every effort to accommodate visits to our patients.

Visitor Restrictions Effective As of November 27, 2020, 7 a.m.

El Camino Health has reevaluated its visitor policy to support our patients needs while minimizing the risk of potential communicable diseases throughout the hospital. These changes are based on the most recent recommendations from the Centers for Disease Control and local health authorities.

As a result of more restrictive measures being taken throughout the Bay Area related to COVID-19, El Camino Health’s hospitals are implementing a new temporary visitor policy. All people entering the hospital will be screened, including a temperature check, upon entrance. Visitors will need to use hand sanitizer on entry and will be required to wear a hospital provided mask. Please limit the personal belongings you bring with you during your visit and keep your visit to the patient's room only.

Please see our most current visitor guidelines below, effective as of November 27, 2020, 7 a.m.

Your health, safety and well-being are our top priorities. Learn more.

Visiting Hours and Guidelines by Department

Emergency Department 24/7

No visitors allowed

One (1) person allowed at triage/check-in only

Inpatient Departments 10 a.m. - 6 p.m. No visitors allowed
Outpatient Departments
(including outpatient mental health)
24/7 No visitors allowed
Labor and Delivery/ Maternity 24/7 One (1) support person allowed. Please see our COVID-19 Pregnancy and Delivery FAQs for further details
NICU 24/7 Both banned parents only.
Please see our Neonatal Intensive Care Unit for further details
Pediatrics 24/7 One (1) parent/guardian allowed per day. Please see our Pediatrics Pediatric Surgery Guide for further details
Surgery

24/7
During time surgery is in process

No visitors allowed

One (1) visitor may escort the patient to check-in only

Exceptions to Visitor Guidelines

COVID-19 Positive Patients No visitors allowed No visitors allowed. Ask a nurse for accommodations regarding virtual visits
End of Life 24/7
With Assistant Hospital Manager (AHM) guidance
Three (3) visitors allowed
Inpatient Mental Health No visitors allowed No visitors allowed

Patients will be provided with and asked to wear a mask when healthcare providers or visitors are in their room. Patients do not have to wear a mask while sleeping or while alone in their room.

Patient populations excluded from masking include:

  • Patients with medical devices that would limit their ability to wear a mask.
  • Patients who are not able to manage wearing a mask because of their condition.
  • Patients who are unable to put on or remove the mask without assistance.
  • Patients who are under the age of 2.

We maintain regular communication with Santa Clara County Public Health Department, California Public Health Department and are up to date with CDC guidance. We will continue to update measures as needed to ensure the safety of our patients, employees, and visitors. For more information, click here.

We understand that visits from friends and family are important to our patients — and these visits are an important part of the healing process. Our visiting policies reflect this understanding, but our guidelines put patients’ safety and well-being above all else. That means that in particular departments or circumstances we may have different visiting guidelines in order to protect the health of our patients.

  • Visiting Rights. Patients have the right to receive visitors, including a spouse, a domestic partner, family member or a friend — patients also have the right to withdraw or deny this consent at any time.
  • Visitor Guidelines. For our patients' comfort, please follow these guidelines when you visit our hospitals.

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