Q: How do I get a free COVID-19 test?
A: No-cost COVID-19 testing is now available at El Camino Health’s Los Gatos hospital for individuals who do not have COVID-19 symptoms (i.e., asymptomatic). Please schedule an appointment online or call 650-940-7022 and select option 4.
Q: Do I need to make an appointment to get a test?
A: Yes. In order to ensure visits are staggered to adhere to current social distancing measures and to make sure ample parking is available, tests must be scheduled a day in advance. Tests may be scheduled by calling 650-940-7022 and selecting option 4.
Q: What does the COVID-19 test involve?
A: When you arrive for your scheduled appointment you will be asked a few questions to confirm that El Camino Health has accurate information on you. The Santa Clara County Public Health Department requires El Camino Health to collect minimum demographic information. During the test, a short, half-inch swab will be used inside your nose to collect a specimen for testing. If your result is positive, you will receive a phone call with further directions. If your result is negative you will be notified either by phone, mail or via El Camino Health’s secure patient portal called myCare.
Q: I don’t have insurance, is there a cost to me?
A: No. For uninsured individuals, the hospital’s community benefit program will pay for the entire cost of the COVID-19 test, which means the test is provided free of charge. Please bring current photo identification with you at the time of your scheduled appointment.
Q: I have insurance, is the test still free to me?
A: Yes, there is no cost to those with insurance. For individuals with existing insurance coverage, billing for the test will be submitted to health plans, and the hospital’s community benefit program will cover any difference in test cost. This means there is no out-of-pocket cost to the insured individual. Make sure to bring current photo identification as well as your insurance card with you to your scheduled test.
Q: Why is insurance being charged for the hospital’s community benefit funded test?
A: In an effort to ensure the hospital’s community benefit funds are utilized to greatest public benefit, for uninsured individuals, the community benefit program will fund the entire cost of the COVID-19 test, which means the test is provided free of charge. For individuals with existing insurance coverage, billing for the test will be submitted to health plans with the community benefit program funding any difference in test cost. This means there is no cost to the insured individual to be tested.
Q: Can everyone in my family get tested, even my children?
A: Yes, members of your family may be tested, including children two years old and over.
Q: When will my test results be available and how will I be notified?
A: Typically, test results are available within three to five days and will be sent to you electronically, through El Camino Health’s secure patient portal called myCare, or by phone or mail.