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Introducing myCare

What is myCare?

It’s an online, user-friendly portal that offers patients secure access to portions of their medical records and can be personalized to receive and manage medical information. The service is free. With myCare, you can:

  • Review your health summary from your El Camino Hospital electronic health record
  • View test results from your hospital stay
  • Access trusted health information resources
  • View your account summary and pay your bill
  • Request medical appointments*
  • Request prescription renewals*
  • Communicate electronically with your medical care team*

To maintain confidentiality, myCare is fully compliant with federal and state laws pertaining to privacy. Your name and email address will never be sold or leased by myCare.

Who Can Use myCare?

All El Camino Hospital patients are encouraged to take advantage of this system, and those who opt in will be issued a myCare activation code during their hospital or clinic visit. This code will enable you to log in and create your own username and password. If you wish to sign up today, you can email or call El Camino Hospital’s Medical Records department during hours of operation (Monday to Friday from 8 a.m. to 4:30 p.m.).

Due to the sensitive nature of medical information, all individuals must also sign and submit a Release of Information request and set up their own myCare account.

FYI: If you’re a parent, guardian, or caretaker and wish to set it up so you have access to a family member’s health record, you must first return a completed Proxy Consent Form to one of El Camino Hospital’s medical facilities. Then, you can log in to your personal myCare account and connect to information regarding your family member.

When Can You Use myCare?

Any time you want. You can log on to your myCare account 24/7 with your username and password. Your health information is reviewed and revised after each office visit, so your account stays up to date. With the messaging tool, you can communicate virtually with your clinic team, and you will generally receive a response within one to three business days.* Test results are posted within one to seven days, after your physician has reviewed them. Also, you can use the bill pay feature any time for quick, simple, and paperless transactions.

Note: myCare should not be used for urgent situations. Please contact your medical center if the situation requires immediate attention or dial 911 if it is an emergency.

How Can You Access myCare?

As long as you have an Internet connection, you can access your myCare account easily and quickly on your computer. On your smartphone or tablet, use the MyChart app.

For added details, please email myCareHelp@elcaminohospital.org, call 650-940-7066, or visit elcaminohospital.org/mycare.

*Only available at the Cancer Center. 


This article first appeared in the Spring 2016 edition of the El Camino Hospital Health Beat magazine.

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