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ED Visitor Guidelines

Thank you for allowing El Camino Health to care for you and your loved ones.

Effective as of March 29, 2021

Safety is our highest priority. As we continue to operate our healthcare system during the COVID-19 pandemic, we understand that patients have concerns about seeking care. The measures below have been put in place to ensure you and your family continues to receive safe care.

One (1) visitor/support person, 18 years or older is allowed.

All visitors/support persons will be screened and asked to follow entry requirements outlined below. We ask that you respect this guideline and follow these procedures for the safety of everyone.

ED Patient and Visitor/Support Person Screening Process:

When you arrive at the ED you and your support person/visitor will be screened for and asked the following questions:

1. Have you been in contact with a confirmed COVID-19 patient within 14 days of symptom onset?

2. Do you have any of the following symptoms?

  • Fever or chills
  • Cough or sore throat
  • Shortness of breath or difficulty breathing
  • Muscle or body aches
  • Headache
  • Fatigue
  • Congestion or runny nose
  • New loss of taste or smell
  • Nausea or vomiting
  • Diarrhea

ED Patient and Visitor/Support Person Entry Requirements:

  1. Temperature Check: Temperature must be under 100F degrees (if 100F or higher, will not be allowed to enter).
  2. Wear Hospital Provided Mask at all times in the building, even if you or the patient are vaccinated.
  3. Screeners will provide you a hospital mask. Cloth masks are not allowed.
  4. Visitor/Support person will need to use hand sanitizer on entry.
  5. Limit personal belongings you bring with you for your visit. 
  6. Limit your visit to the patient room only. Please do not go elsewhere in the hospital, including the cafeteria.

ED Visitor Rules

The following policies are in place for the Emergency Department:

  1. All visitors/support persons must be 18 years or older.
  2. No visitors/support person will be permitted for patients who present with COVID19 symptoms.
  3. One (1) visitor/support person will be allowed for patients not being evaluated or treated for COVID19 symptoms. If it is determined that a patient needs to be evaluated or tested for COVID19 symptoms during the course of their treatment, the visitor/support person will be asked to leave until further notice.
  4. Visitors/support persons may wait in the designated waiting area with the patient as long as capacity allows for social distancing. If proper social distancing cannot be maintained, visitors/support persons will be asked to wait elsewhere until the patient is in a room.
  5. When the patient is placed in a room, the visitor/support person may accompany the patient and will be allowed time to establish communication with the ED caregivers. Once this is complete, the visitor/support person may be asked to exit the Emergency Room and wait elsewhere.
  6. Visitors/support persons will be screened and provided a mask to be worn at all times including in the patient's room.
  7. Visitors/support persons cannot sit, stand or wait in the ED halls, lobby, or corridors of the hospital or ED.
  8. Visitors/support persons must refrain from leaving and re-entering the Emergency Department.

Additional restrictions may be required depending on the needs and safety of patients, visitors/support persons and ED Staff. Visitors/support persons unable to comply with the ED Visitor Rules will be asked to leave the building.

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