Inpatient Psychiatric Care FAQs

Learn what to expect as a patient at El Camino Health's behavioral health services unit.

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Scrivner Center for Mental Health and Addiction Services Virtual Tour | El Camino Health

Scrivner Center for Mental Health and Addiction Services Virtual Tour

We provide a safe and comfortable healing environment where you’re treated with respect and compassion by our professional staff. Below are answers to common questions about what to expect as a patient at El Camino Health's behavioral health services unit.

Q: Can I get information about a patient’s condition?

A: When patients are admitted for inpatient psychiatric care, they fill out a confidentiality form that specifies who can receive information about their condition. This assures that doctors and staff know whom they can share information with. All members of the mental health team are dedicated to maintaining patient privacy.

Q: Where is Scrivner Center for Mental Health & Addiction Services unit at El Camino Health?

A: It’s located on the Mountain View campus, in Taube Pavilion. There are two secure sections within the unit: acute care and intensive care.

Q: Can inpatient psychiatric care patients have visitors?

A: As a result of more restrictive measures being taken throughout the Bay Area related to COVID-19, El Camino Health’s hospitals are implementing a new temporary visitor policy.

Q: What do patients need to bring to the hospital for their stay?

A: Patients need only bring a few personal items, including:

  • Three days of clothing (there’s an on-site washer and dryer). Clothing should be without drawstrings, belts or ties.
  • Extra underwear and a sweatshirt or sweater.
  • Reading materials, board games, or comfort items such as favorite blanket or pillow.

A: Toiletries are provided on the unit. However, patients can bring small toiletry items and an electric razor, which can be stored in a secure closet. Please leave valuables at home, or they can be stored in the security office. If you’re unsure about a particular item, ask a nurse.

Q: Are electronic devices allowed?

A: To protect patient privacy, we don’t permit electronic devices that allow you to take a photo or make a recording, which includes phones, laptops and iPads.

Patients have access to a password-protected desktop computer during their stay.

Q: What if the patient is missing work or jury duty?

A: The doctor can write a letter to the patient’s employer or the court stating that the patient is unavailable until a certain date.

Q: Can patients make and receive phone calls?

A: Yes. Both the acute care and intensive care units have phones that are available to patients. Patients can make and receive calls between 7:30 a.m. and 11 p.m., except when group therapy is in session.

Q: What if the patient is a smoker?

A: El Camino Health is a nonsmoking facility. When appropriate, the doctor can order a nicotine patch or gum for patients during their stay.

Q: When do patients meet with a doctor?

A: All new patients will be assigned to and examined by a psychiatrist and an internal medicine doctor within the first 24 hours of their admission. During their stay, patients meet individually with their psychiatrist every day.

Q: What type of group therapy is provided?

A: Group therapy is an important part of treatment, and all patients are encouraged to participate. Each day, patients can take part in a variety of group activities that focus on thoughts, feelings and behaviors through expressive arts, mindfulness and stress management groups. Other education groups and community support groups focus on giving patients hope and educating them on their specific needs.

Q: Are there any meetings to discuss patient progress during treatment?

A: Every week, the doctor will schedule a planning meeting — called a goals conference — with the patient, the patient’s nurse and a social worker. Patients are encouraged to invite family members or others to attend the meeting.

During the conference, the care team will discuss the patient’s progress and what continuing care is needed after discharge. This offers an opportunity for both patients and their loved ones to ask questions and discuss concerns.

Q: What happens when it’s time to leave the hospital?

A: Before being discharged from the hospital, patients receive a personalized plan — based on recommendations from their care team — that outlines treatment after they leave the hospital.

Patients typically leave the facility between 8:30 a.m. and noon. To ensure the health, safety and welfare of our patients, we require that patients have a friend or family member pick them up from the hospital. In some instances, alternate arrangements may be made if family members or friends are unavailable to pick up patients.