Culturally Competent Care
The Chinese Health Initiative supports El Camino Health in promoting culturally competent care by providing the medical team with insights about Chinese cultural preferences. We strive to offer services that remove the language barrier, so that doctors and patients can communicate.
We enhance your patient experience by offering:
- Interpreters and support. We provide phone translation services for numerous languages, and our on-site Chinese (Mandarin) interpreter is available to assist. On-demand interpreters are also available by iPad video conference for a limited number of languages. Please notify your care provider or the patient registration department if you need an interpreter during your hospital stay.
- Special dietary choices. We offer many traditional Chinese dishes, including rice porridge as an inpatient breakfast option.
- Books in your language. The Health Library & Resource Center offers numerous health and wellness books written in Chinese.
- A local resources guide. Our Health Resource Guide for Chinese Seniors in Santa Clara County written in both Chinese and English, is designed to help seniors, their children, grandchildren and caregivers find information about senior health resources in our community.
Patient Ambassador Program
Our Patient Ambassador Program is a collaboration among the Chinese American Coalition for Compassionate Care (CACCC), the Chinese Health Initiative, and spiritual care services at El Camino Health. The program provides our Chinese patients and their loved ones with culturally appropriate support.
Ambassadors who speak Mandarin, Cantonese and Taiwanese have been trained to serve as non-medical interpreters. Their role is to:
- Listen to the concerns of patients and their families.
- Answer operational questions and provide information on hospital resources.
- Sit with those who need additional support.
- Provide clinical staff with insights that may otherwise go unnoticed.
To request a patient ambassador, select “Chinese” as the preferred language when you register at the hospital. Call the spiritual care office at 650-988-7568 to learn more about the program.
Medical Document Assistance
Our Health Library & Resource Center staff and volunteers are available to help you create important medical documents that communicate your wishes to your loved ones and caregivers. These documents include an advance healthcare directive form (in Chinese) and physician orders for life-sustaining treatment (or POLST, in English and Traditional and Simplified Chinese. We partner with the CACCC to provide these forms and other information in Chinese.